BxVideo Solutions, LLC.

Troubleshooting

Basic hardware and software requirements for viewing a RichCast Presentation.

Minimum hardware requirements:

• 500Mhz Processor
• 128M RAM memory
• Video card that supports 800x600 Resolution at 16 Bit Color
• Sound card with Speakers
• 100 Mb Ethernet connection for Broadband or 56k Dial-up Mode

NOTE: RichCasts MUST be encoded to support Dial-up speeds. Not all presentations will viewable on dial-up.

Optimal hardware requirements:

• 1.5Ghz Processor
• 256M RAM Memory
• video card that supports 1024x768 Resolution at 32 bit color
• Sound card and Speakers
• 100 Mb Ethernet connection
• Broadband service of 768K inbound and 256k outbound or better

Software Requirements:

Due to the ability to customize individual encoding format and bandwidths, a system with the minimal requirements may not be able to view all presentations. The Presentation creator must determine at the time of creation the level of compatibility desired. With the proper configuration, RichCasts can be viewed on systems running Windows XP or later.

Minimum software Requirements:

• Windows XP or 2000
• Media player 6.4 or later
• Directx 8 or later
• Internet Explorer 5.5 SP1 or later
• .NET Framework 1.1 SP1
• JavaScript Enabled

Optimal Software requirements:

• Windows XP SP2
• Windows Media Player 9 or 10
• DirectX 9.0C
• .NET Framework 1.1 SP1
• Internet Explorer 6 with current patches

Browser Compatibility:

Web browser requirements by platform

Platform vs. Browser	Windows	Macintosh
Internet Explorer 5.5 or greater	Yes	Yes (Some UI Limitations)
Mozilla - FireFox	Yes	Yes
Netscape	Yes	Yes
Safari	No	Yes
Opera	No	No

Macintosh Viewing Requirements:

The following hardware and software are required to use Windows Media Player 9 Series for Mac OS X: Operating System

• Apple Mac OS X version 10.1.5 or later (latest release of version 10.2.x recommended) Computer
• Any computer supported by Mac OS X version 10.1.5 (450 megahertz (MHz) PowerPC G3 processor or higher recommended) Memory
• 128 megabytes (MB) or higher Free hard disk space
• 10 MB
• Monitor color depth of 256 colors (Millions of colors recommended)
• Windows Media Player 9 should be downloaded and installed to enable viewing of Streaming video content.

Troubleshooting Tips

If the video stream becomes choppy or stalls, and or the slides stall or show a white space with a small red “X”, try pressing CTRL-R which will refresh the stream, and should resolve the issue. If this does not work, try closing the viewer and re-launching the webcast URL.

If you cannot see the video but hear audio and see slides, you may have low bandwidth. This generally occurs with Dial-Up users. The Windows Media player will control this automatically. As more bandwidth becomes available, so will the video.

If you have slides but no audio/video, your IT department, ISP, Hotel etc is most likely blocking port 1755 or one of the streaming video ports. You may need to call your ISP or in-house IT staff and address this accordingly.

If you cannot hear the presentation, please check your volume controls. There are 3 areas you may find volume controls: Inside the presentation window, just below the video area, is the Media Player volume control. If you find that you cannot adjust the volume, try clicking the speaker icon twice to mute, and then un-mute the volume. The + and - volume controls should now be available.

Go to Control Panel >> Sounds & Audio Devices. Adjust the volume slider and confirm that Mute is not selected. Speakers >> Your speakers may have a physical volume control dial or knob that you can use to increase or decrease the volume level.