BxVideo Solutions, LLC.

Frequently Asked Questions

• Why doesn't the RichCast appear when I try to launch it?
• Why can't I hear any Sound?
• Why can't I see any video?
• Why can I hear audio, but can't see any video?
• Why does the stream continuously buffer?
• Why am I unable to connect to the stream?
• Each time I access the Webcast I lock up. What can I do?
• Can I listen to a webcast from my company's network?

Why doesn't the RichCast appear when I try to launch it?

Some of our older RichCasts utilize pop-up windows. If you have pop-up blocking software installed on your computer, it may prevent the player from launching properly.

Try one of the following methods:

• Press Ctrl-R and launch the webcast again.
• Temporarily disable your pop-up blocking software.

Why can't I hear any Sound?

Check the following:

• Check to make sure that your speaker volume is turned up.
• Check to make sure that the volume, for your Operating System's Volume Control, is not Muted or turned too low.
• Shutdown the RichCast Player Window and launch the URL again.
• RichCast presentations requires a Windows Media Player to be installed on the machine to watch video or listen to audio. You may need to installor update Windows Media Player to hear the audio.

Why can't I see any video?

1. Your Windows Media Player may need to be updated to a newer version. Use Windows Update to download and install the latest version for your system.
2. You may be behind a Gateway, Firewall or Proxy. Windows Media Player may not be able to communicate effectively through the Proxy. You can change your Windows Media Player's Proxy settings:

Windows Media Player

1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Windows Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Options menu item.
6. Click on the Advanced tab.
7. Select Streaming Media and click on the Change button.
8. Under the Protocols section, verify that HTTP is checked.
9. Select Use browser proxy setting.

Why can I hear audio, but can't see any video?

Adequate Bandwidth for streaming both Video and Audio, may not be available through your internet connection. Window Media players often drop the Video frames and play just the Audio in cases where bandwidth is not enough for transmitting both Audio and Video.

Why does the stream continuously buffer?

If the video was working before but now you are experiencing difficulties, the condition may be caused by a recent network configuration changes. Check with your Internet Service Provider or your Network Administrator. Your Internet Service Provider or the Network Administrator should be able to tell you if there have been any changes to the ability to stream media over the network to your computer.

This could be caused by Internet congestion. High levels of Internet and Network Traffic may cause this to occur.

You may also increase the buffering configuration of your Streaming Media Player.

Windows Media Player

1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Windows Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Options menu item.
6. Click on the Advanced tab.
7. Select Streaming Media and click on the Change button.
8. Under the Buffering, select Buffer.
9. Increase the amount of buffer time setting.

Why am I unable to connect to the stream?

The condition may be caused by your network configuration. Check with your Internet Service Provider or your Network Administrator. The Internet Service Provider or the Network Administrator should be able to tell you if configurations on your network would restrict your ability to view streaming media over the network to your computer exist.

Each time I access the Webcast I lock up. What can I do?

Sometimes file transfers, over the Internet, can become interrupted. This could cause only partial information to exist in your Internet Browser's cache. Try clearing your Internet Browser's cache and then try accessing the Webcast again.

Clear the Internet Browser cache for Microsoft Internet Explorer:

1. Click on the Tools menu, in the Microsoft Internet Explorer Internet Browser.
2. Click on the Internet Options menu option.
3. Click on the General tab.
4. Under the Temporary Internet Files section, click on the Delete Files button.v
5. Click on the OK button.

Can I listen to a webcast from my company's network?

If you are within a corporate intranet, there may be local network settings that are impairing your ability to hear this webcast. Contact your corporate Network Operations or IT organization to see if streaming media formats are blocked at your corporate firewall or proxy server. Also, you can have your IT group configure your local media player to support HTTP-only protocol traffic over port 80. This may also help to resolve firewall-related issues. Refer to the Windows Media Player help pages for more information.